Contact support
Use the form below for bug reports, questions about a setting, or anything that is not behaving the way the documentation says it should.
We reply within two business days. Critical bugs that break a live storefront are fixed immediately.
What to include
Section titled “What to include”Filling these in saves a round trip and usually gets your issue resolved on the first reply.
- Your store URL, in the form
storename.myshopify.com - Which theme and which style you are using
- A link to the page where the problem happens
- A screenshot, if the issue is visual
If your store is password protected, include the storefront password so we can see the page.
If the form does not load, email support@arquengroupou.com with the same details.
What support covers
Section titled “What support covers”Covered: bug fixes, questions about how a feature or setting works, help locating something in the theme editor, and problems that appear after a theme update.
Not covered: custom code, design work, third-party app conflicts, and changes to theme files you or a developer have edited. For custom development, hire a developer through the Shopify Partners directory.